How to Change SRD Phone Number Without Application – SASSA Guide

Changing your SASSA SRD phone number without using an application is a straightforward process that can be completed in a few simple steps. Whether you’ve lost your old phone number or simply want to update it, this guide will walk you through the process step by step.

Why Change Your SRD Phone Number?

Change SASSA SRD Phone Number

During the grant application process, the South African Social Security Agency (SASSA) relies on the contact number provided by applicants to communicate with recipients.

It’s crucial that these contact details are correct and up-to-date, as inaccurate information could result in beneficiaries missing essential notifications. There may be several reasons why you want to change your SASSA SRD number. Let’s understand why you might need to update your SRD phone number:

  • Lost or Stolen Phone: If your phone is lost or stolen, you may need to change your SRD phone number to prevent unauthorized access.
  • Change of Phone Number: If you’ve changed your phone number, you’ll need to update your SRD account with your new number to continue receiving important notifications and updates, if you don’t know how to change srd phone number without application id learn at sassastatus-checks.
  • Privacy Concerns: If you’re concerned about your privacy and want to change your SRD phone number to a new one, this guide will help you do that without using an application.

Locating Your Application ID (if Available):

While focusing on the method without the application ID, it’s important to understand how to retrieve it if you have it. Here’s how:

  1. Visit the SASSA SRD website.
  2. Navigate to the “Application Status” section.
  3. Enter your ID number in the designated field.
  4. Click “Submit.”
  5. If your application exists and you’ve used the provided number to receive updates, your application ID will be displayed.

Changing Your SRD Phone Number Without the Application ID

Even if you’ve misplaced your application ID, you can still update your phone number using the following steps:

1. Gather Your Information: 

Ensure you have your valid South African ID number and the new phone number you wish to register. Remember, this phone number should be one you have consistent access to.

2. Contact SASSA: 

This can be done through various channels:

  • Call the SASSA National Call Centre: Dial 0800 601 011. Navigate the Interactive Voice Response (IVR) system by following the prompts and selecting the option related to updating contact details. This option might vary depending on the current menu, so listen carefully or consider seeking guidance from the customer service representative.
  • Visit a SASSA Local Office: Locate the nearest SASSA local office in your area. Be prepared to wait as these offices may experience high volumes during peak periods.
  • Email SASSA: Send an email to [email address removed]. Include your ID number, the reason for the update, and your new phone number in the email body. Ensure your email subject line clearly states “Update SRD Phone Number – No Application ID.”

3. Provide Required Information: 

Once you connect with a SASSA representative through the chosen method, inform them that you require a phone number update and do not have access to your application ID:

They will likely ask you to verify your identity by confirming your ID number and other personal details associated with your application.

  • Explanation and Verification: Briefly explain the reason for changing your phone number and provide the new number clearly. The representative may ask additional questions to verify your request and ownership of the new number.
  • Processing Time: Be prepared for a processing time of 24–48 hours after submitting your request. During this period, it’s crucial to avoid making further phone number change requests to SASSA. This could cause delays or confusion in processing your update.


Changing your SRD phone number without using an application is a simple process that can be completed in a few easy steps. By following the steps outlined in this guide, you can update your SRD account with your new phone number and continue receiving important notifications and updates.

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Bret Mulvey

Bret is a seasoned computer programmer with a profound passion for mathematics and physics. His professional journey is marked by extensive experience in developing complex software solutions, where he skillfully integrates his love for analytical sciences to solve challenging problems.